WFM manager
Posted 08/05/2024 by Cactus Search
- Salary:
- £60,000 - £70,000/annum 60k to 70k plus bonus
- Location:
- London
- Job Type:
- Permanent
Manage the shift schedule process and operate to maximize SLA and staff satisfaction. Build real-time operation visualisation to improve the supervising operation efficiency. Maintain performance reports to track EU Customer Service team performance. Attend and Lead Call forecast update … more