Client Services Director

Salary: £50,000k - £55,000k  

Full time permanent

Location: Sheffield

Multi-Channel – Global Brands

Immediate hire

Our client is a market leading organisation and this is an excellent opportunity to join in a Client Services Director appointment.  This is a new role to the business and you will be able to add real value to internal processes & customer service managing a large team in a fast-paced shared services department.

Key Areas: -

•             Team / People management

•             Customer service team management – fast-paced – muti channel

•             Efficiency improvements - continuous business improvement managing risk

•            Account Management – Global Brands  

•             Customer partnerships – relationships

•              Maximising commercial opportunities and contract growth

•              P&L, costings analysis – performance of client accounts

Responsibilities

• Team management + HR, coaching & development - mixed roles & levels

• Strong personal customer service administration skills with multi-clients
• Operational delivery, strictly adhering to deadlines / KPI’s & service agreements by communicating expectations to team members, setting goals, motivating team members
• Offering team support / advice and coaching
• Ensure that appropriate controls and monitoring are in place to assess compliance. In particular, manage an internal regulatory compliance framework to ensure we have the correct mechanisms in place
• Liaise with end clients and attend client facing meetings to support the key account management team
• Play a key role within the overall management team as key member driving compliance and quality across the business embedding it within the culture.
• Provide guidance and support to stakeholders across the business
• Constantly increase your product knowledge to ensure you are a product ambassador
• Strong personal customer service skills with multi-clients
• To creates an atmosphere centred on delivering superior service for both internal and external customers
• Price negotiations, sales forecasts, and price increases.
• Contribute to the sales growth of the existing Commercial Accounts through effective and pro-active management of the relationship to achieve long-term growth and profitability, thereby consistently achieve value, volume and margin targets.
• Deal with existing customers with regards to on ongoing and new projects – pricing / model specification / complete project management.

Ideal Experience Required:

•              Strong team manager

•              Excellent attention to detail & Strong problem-solving skills

•              Excellent communication & stakeholder management + Client facing skills