Retail & Café Manager
East Lothian Community Hospital, Haddington

Overview

Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.

We are now looking for a Retail & Café Manager to join our team in East Lothian on a permanent, full-time basis, working 35 hours per week.

The Role

As the Retail & Café Manager, you will lead a passionate team of staff and volunteers who work hard to deliver outstanding customer service in East Lothian Community Hospital.

In this busy role, you will:

- Run the services efficiently and effectively
- Deliver a friendly, helpful and efficient customer service
- Maintain a high level of cleanliness, complying with Health and Safety and food hygiene standards and ensuring all areas remain tidy
- Lead, manage and motivate your team, providing coaching, mentoring and training
- Recruit and co-ordinate volunteers and employees
- Complete regular competitor visits to identify trends and opportunities

Working Hours

This is a permanent, full-time role, working 35 hours per week.

What you’ll need

Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.

To join us as a Retail & Café Manager, you will need:

- Experience at management level within a similar retail environment
- Knowledge of EPOS systems
- Knowledge and experience of general administrative processes
- Proven leadership and people management and/or motivational skills
- A working knowledge of Microsoft applications
- Excellent customer service skills
- Excellent communication skills
- Excellent organisational skills

What you get in return

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- Salary of £22,640 per annum
- 26 days’ holiday plus paid statutory Bank Holidays
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

How to apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this role is 3rd June 2024. However, we reserve the right to close this vacancy early should sufficient applications be received.

We reserve the right to close this vacancy early should sufficient applications be received.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Retail Manager, Retail Supervisor, Shop Manager, Store Manager, Retail Team Leader, Café Manager, Catering Manager, Shop Supervisor, or Store Supervisor.