JOB PURPOSE:

To maintain and repair all above-ground sanitary ware and general plumbing in M&S stores and to maintain and clean all surface and foul water drainage systems in M&S stores to pre-determined standards in an efficient and cost-effective manner, whilst complying with the laid-down Company Health and Safety policy.

KEY ACCOUNTABILITIES:

Show you Care: 
• To comply with the company Health and Safety Policy and ensure all stores adhere to water/effluent/environmental byelaws at all times.
• To work with company and M&S colleagues to ensure laid-down standards of quality are maintained at all times.
• To ensure all staff are aware of and understand company practices and procedures relating to plumbing/drainage systems.
• Ensure all mandatory Evolve on-line training modules are completed.

Make it Happen:
• To respond promptly and positively to service call requests from the Helpdesk and to assess the requirements of the job and carry out repairs as and where necessary.
• To complete the PPM schedules within agreed timescales and to ensure all necessary paperwork is completed accurately and to the laid-down procedures.
• To prioritise maintenance and repair work to achieve agreed timescales and response times.
• Where necessary to procure essential parts and materials and to liaise with the Store Manager in order to affect the repair and minimise disruption in the store.
• Where the sanitary ware or general plumbing/drainage is beyond repair, to make recommendations to the AMM regarding suitable replacement/alternatives.

Be your Best:
• To ensure all tools and equipment necessary (as per company tool list) to complete maintenance and repairs are available and serviceable at all times.

Strive to Improve:
• To carry out surveys and complete reports as required by the AMM/DOM.
• To attend training courses as and where necessary and to ensure personal and 
plumbing/drainage team job skills keep pace with technical developments.

We are One City:
• To represent the company in a professional and competent manner at all times and develop a good working relationships with City and M&S colleagues.
• To assist Plumbing/Drainage Engineers in other areas when requested to do so by AMM/DOM.
• To attend cell meetings as and when required.
• To comply with any other reasonable request or instruction from the City Management Team.

FINANCIAL RESPONSIBILITIES:

• To carry out work in the most cost-efficient manner.
• No budgetary accountability.

SKILLS & QUALIFICIATIONS:

General Education:
• GCSE standard is desirable.

Professional/Academic/ Vocational Qualifications:
• NVQ2 Plumbing & Heating systems or equivalent is essential. 
• Time-served apprenticeship with appropriate City and Guilds qualification

Specific Knowledge:
• Course in water byelaws is desirable. 
• L8 Legionella Control is desirable.

Specialist Requirements:
• Ability to complete a wide range of general plumbing and sanitary ware maintenance and repairs
• Competent in the use of steps and ladders
• Full current driving licence
• Degree of flexibility required. Will be required to stay away from home occasionally.
• Willingness to work flexible hours. Night shift may be required

Demonstrated Behaviours:
• Good communication skills (written and verbal)
• Helpful/friendly manner
• Customer focus
• Self-motivation 
• PC literate
• Ability to work with minimal supervision.
• Personal fitness – nature of the job requires the job holder to climb ladders, working in confined 
spaces etc.