Summary

Working for a globally recognised toy brand you will be responsible for presenting a positive and professional customer service experience for customers and visitors.

The role will require weekend and occasional evening work to cover events.

General duties to include:

• Delivering an exceptional customer experience.
• Maintaining all layouts before opening and during the day.
• 1 day a week Model making and repairing.
• Developing a good knowledge of products, stock, and ensure that customers are informed about the product they have purchased
• Respond to general customer enquiries received via phone, email and face to face
• Assist with birthday parties/ school groups/ group bookings where required
• Participate in the day-to-day running of the shop
• Respond to orders received via phone and emails by processing sales and packaging orders
• Keeping the shop displays clean and tidy at all times
• Operating the till and accurately handling cash, cheques and credit/debit cards and own product transactions.
• Receive deliveries, unpack and re-shelve or store stock
• Assisting with regular stock checks and annual stock takes
• Assisting in the café as required

Key Skills and Experience:

• Experience in retail or a visitor attraction is an advantage
• Model making to a high standard is an advantage
• Eagerness to learn
• Self-starter
• Positive can do attitude
• Hands on
• Good team-working and communications skills

Remuneration & Benefits

• Competitive Salary
• 25 days’ holiday + bank holidays
• 50% discount on products
• Private health cover
• Great working environment

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.