Senior Customer Service Executive Salary: £26,000 - £27,000

Based in West End, London

Hybrid role - 1 day working from home

A luxury retailer is looking for a Senior Customer Service Executive to join their head office based in the West End. You will be playing vital role to ensure customers have excellent service across various platforms as well as working with other teams to support with various projects ensuring customer satisfaction is met. The role entails a diverse range of responsibilities and requires exceptional communication skills alongside professionalism at all times.

Duties involved:

• Handle and monitor customer calls, emails, live chats, and social media interactions, ensuring prompt responses and conflict resolution
• Support with queries, resolving conflicts, and processing orders efficiently
• Assist with order queries, replacements, and sample distribution, providing support to enhance overall customer experience
• Support with customer projects and product launches, including setup and performance reporting alongside other teams to optimise sales opportunities
• Provide exemplary VIP service, managing client relationships, and identifying repeat purchase incentives with other teams
• Assist with trading opportunities for third-party retailers, collaborating with the marketing and trading team

Skills and experience required:

• 2 years experience in an retail head office customer service environment
• Experience in support by live chat, social media, email and phone
• Experience with using CRM systems
• Experience in resolving queries and complaints
• Highly organised and adaptable, excelling in multitasking
• Effective interpersonal and management skills
• Process-driven and precise, ensuring accuracy
• Experience of working in a luxury retail environment

Benefits:

• 20 days + bank holidays
• Pension contribution
• Employee Assistance program
• Private health care

If you have experience with customer service in a fast-paced retail environment, please apply today !!!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.