Retail Manager - Heritage / Visitor Attraction / Charity - £29k to £32k - Central London

This charitable organisation is looking for a Retail Manager to join its team. This is a heritage site, with beautiful grounds and historic buildings, with some of its grounds dedicated to its residential pensioners, also offering educational visitors and booked tours etc. The Retail Manager, will be responsible for the day to day running of the small on-site shop, Post Office counter and online shop.

The role encompasses driving high levels of customer service, sales and visual merchandising, team management, inventory management, product sourcing and development and management of the online shop. The post-holder will be required to work closely with the new visitors team and Retail Consultants.The Retail Manager has direct line management responsibility for the Post Office & Shop Supervisor, Sales Assistant and oversees residential Pensioners and Volunteers supporting the running of the shop.

SALARY ETC:

• £29k to £32k + excellent benefits package
• Permanent, full-time (41 hours per week including lunch breaks)
• Will be working 5 days out of 7, and will include weekend working, and some evening work (time off in lieu will be given to any hours worked outside of normal shop hours).
• Central SW London
• Start: ASAP

REQUIREMENTS:

• Must have full rights to work in the UK (not able to offer sponsorship)
• At least 5 years retail experience
• Knowledge of using online shop platforms
• Experience supervising a team
• Experience of working to a budget
• Experience of working within the heritage or museum sector, or other visitor attraction
• Experience of working with volunteers would be an advantage but not essential
• Team working and motivational leadership skills,Ability to prioritise, multi-task and delegate
• Excellent customer service skills
• Knowledge of using relevant IT tools, including EPOS and ticketing systems

DUTIES TO INCLUDE:

• Ensure the shop and Post Office counter are sufficiently staffed during all opening times with support from In Pensioners and Volunteers. Personally provide cover when required.
• Be responsible for the supervision and training of shop staff, Pensioners and volunteers to ensure consistency of approach in delivering high standards of customer service.
• Ensure the team is fully trained on operational procedures for using the EPOS till for retail sales and booking tours and events.
• Ensure any discrepancies in cash or card payments are investigated promptly.
• Ensure the shop is sufficiently stocked at all times and visual merchandising and housekeeping standards are adhered to.
• Monitor KPIs including Conversion Rate, Average Transaction Value, Spend Per Visitor and profit margin through maintaining an accurate EPOS system to allow detailed analysis.
• Maintain inventory levels to meet forward sales using the EPOS system on a weekly basis to identify products for reorder, raise purchase orders, receive and store deliveries, receipt stock accurately onto EPOS system, communicate with Finance on all purchase orders, receipting and invoicing.
• Carry out accurate stocktakes when required.
• Source and develop new products in line with strategy, ensuring that the shop and products are up to date, on trend, price appropriate and targeted to identified audiences.
• Provide cover for the Shop Supervisor and Sub Postmaster.
• Compliance with all Post Office protocols and procedures.
• Ecommerce: Operate and develop the online shop platform including adding new products and balancing stock availability across the onsite and online shops, Oversee packing and shipping orders.
• Provide content to the Marketing Manager for promotion via social and e-marketing channels.
• Identify and implement 'PopUp’ shop opportunities across the site during Events
• Ensure the shop is run safely and Health & Safety policies and procedures are adhered to.