The Company

Axon Moore are exclusively recruiting a Supply Chain Manager for fast-growing online retail business based in Manchester City Centre. At the forefront of ecommerce, this is an entrepreneurial business that has experienced significant levels of growth over the past several years. While maintaining a customer-focused approach and
commitment to not losing sight of the customer experience as they scale. With multiple projects globally in the pipeline for 2024 the business is seeking a driven and motivated individual to deliver the strategy.

About the role

As the Operations and Logistics Manager for our dynamic consumables business, this role will play a crucial role in ensuring the seamless coordination of activities related to stock management, order fulfilment, and logistics. The role will ensure the business has the Right Stock, in the Right Place, at the Right time.
This role is responsible for optimising operational processes, negotiating with, and managing suppliers, managing service vendor relationships, and implementing strategies to enhance efficiency and customer satisfaction.

Salary: £40k - £45k + bonus
Location: Manchester City Centre

Main Duties:

• Optimise inventory levels to match demand expectations whilst avoiding excessive cash investment and stockouts
• Maintain control and visibility of inventory including goods in transit
• Satisfy algorithm requirements of marketplaces, including Amazon
• Own and manage the central stock system
• Work closely with Finance to manage cashflow implications of stock held and stock required for order
• Oversee the end-to-end order fulfilment process, ensuring timely and accurate shipment of products
• Develop and implement strategies to improve order processing efficiency
• Collaborate with Sales, Website and Amazon teams to forecast demand and plan stocks for peak seasons
• Negotiate with manufacturers and suppliers on terms and prices
• Build and maintain strong relationships with suppliers
• Negotiate SLAs (Service Level Agreements) with suppliers to improve cost-effectiveness
• Evaluate supplier performance and implement improvements as necessary
• Efficiently manage ordering of direct container shipments from manufacturers to the US market
• Control direct trailer shipments from the UK warehouse into the EU market
• Coordination of stock allocations from 3PL to AMZ.
• Manage relationships with shipping carriers and 3PLs, negotiating rates and optimizing shipping route
• Implement tracking systems to monitor the movement of goods from suppliers to customers
• Resolve shipping and logistics issues promptly to maintain high customer satisfaction
• Implement quality control measures to ensure the accuracy and condition of received goods
• Responsible for ensuring ongoing compliance including maintaining the business ISO9001 certification
• Work closely with Amazon and web team to identify new product opportunities and thereafter build supply solutions
• Complete responsibility for new product launch execution including specification, sourcing, negotiation, compliance, and packaging
• Own and manage the process from start to finish. Hold other people to account
• Identify areas for process improvement and implement solutions to enhance operational efficiency
• KPI design and implementation e.g. OTIF, forecast accuracy, inventory projections

Person specification:

• Proven experience in operations, supply chain and logistics management, preferably in a drop shipping or e-commerce environment.
• Strong analytical and problem-solving skills
• Excellent communication skills
• Strong proficiency in using stock management and logistics software
• Excellent negotiating kills – motivated by savings and a drive for margin
• Financially strong and numbers literate
• Enjoys and thrives in an environment of change and consistently seeking improvements
• High pace and energy individual
• High levels of persistence, commitment and staying power
• Self-learning personality
• Targets and results orientated individual
• Strong commercial awareness
• High attention to detail
• Highly analytical, with a strength for analysis of data
• Methodical manager with strong project management skills
• Enjoys owning, setting, and working to plans and budgets
• Must be self-motivated and managed
• Ability to work independently and with different teams and external contacts

For immediate consideration or more information on the role, please contact Aaron Conneran at Axon Moore on (phone number removed)