Job Description

Utilise the framework in place to deliver excellent customer service, but be proactive in making adjustments as we learn and grow

Oversee the logistics of the service and support the companions to enable excellent customer service

Oversee the visual merchandising and stock processing in our shops and warehouses Work with the Marketing, Events & Comms Coordinator to maximise the marketing potential of our stock and shops

Manage all paperwork relating to this service and pass on to the finance team

Oversee all health and safety relating to this service with support from your line manager and the Site Development Manager

Work with the retail team and companions to carry out property clearances in the most effective, organised and safe way possible

Work with the support team to ensure the team of companions receive additional training that will support their life opportunities and move on pathways

Oversee the small recycling area on site ensuring all items are broken down and sorted properly and that all items for resale are stored appropriately and moved out into the shops

Essential 

Previous retail experience
Experience of waste disposal and the associated legislation
Computer literate and comfortable with technology
Understanding of manual handling
Administrative skills
Customer service skills
Good communication skills
Able to drive a 3.5 tonne van
Full clean driving licence, with own car

Desirable

PAT testing trained preferable but not essential
An understanding of working with vulnerable people
Understanding of project development
Experience in the charity retail sector
Advanced cleaning certification
To be able to deliver training to companions, staff and volunteers
Experience in maintaining professional boundaries

Emmaus Package

Salary of £26,000 per annum
Working Hours – full time hours are 40 hours per week, a 5-day week over Monday to Sunday
Flexible Working – Options available, subject to the requirements of individual roles Annual Leave – 25 days per annum, plus bank holidays
Pension – Stakeholder pension
Training & Development – Individually tailored induction, training and development Employee Assistance – a 24/7 employee assistance scheme is available