MAK Jobs is recruiting Customer Service Administrators on behalf of our client.

We are thrilled to be working with this well-established prestige company who are offering a fantastic opportunity for the right candidate.

Location: Crick 

Salary: £13.56- £15.20 per hour

Shift:  Monday to Friday 07:00 – 16:30 

Within your role, you’ll provide excellent Customer Service and Administration support to customers as part of the established team. 

Responsibilities

• Maintain and update internal reports and systems.
• Communicate daily with customers, operations and planning teams.
• Arrange shipping of products, including booking slots, establishing courier in accordance with customer specifications 
• Daily / Weekly / Monthly internal and external reports.
• Produce sales orders, invoices and deal with PO issues when required. 
• Deal with complaints and queries from customers promptly and efficiently.
• Provide exceptional customer service and take ownership of customers' experience.
• Support the Commercial Team 
• Ensure all work is completed to a high standard.
• Take on additional responsibilities as required.
• Any other administration tasks.

Requirements:

• Minimum 1 year experience in a similar role
• Committed, flexible and able to multi-task. 
• Being comfortable with speaking on the phone is an essential part of the role.
• Excellent customer service skills 
• Strong communication and interpersonal skills to build trusting relationships.
• Advanced Level Microsoft office skills (Outlook, Word, Excel)
• Ability to prioritise tasks within a daily work allocation, defined timetable, or routine.
• Positive and ‘can do’ attitude.