Clinical Supply Chain Coordinator

Location: Manchester (hybrid working available)

Status: Full-time, permanent

Salary: £24,000

We're looking for an individual to join our supplier management function to support with not just the maintenance of the network but to develop our service offering for our rehab clients. Someone that is happy to pick up the phone and strike relationships with our valued network. The ideal candidate will be not only organised on a day-to-day basis but will be able to focus and work towards the goals of our growth and development strategy. Which means a lot of spinning plates, your day to day will vary from administration to liaising with our supplier network, working with operational teams, helping to form agreements with health care providers and more.

This is a fantastic opportunity for an some that is looking to enter the logistics and commercial world whilst keeping their eye on what matters, customer satisfaction and clinical outcomes.

You will not only be part of the supplier management team, but you will work across all departments and become a key point of contact for all suppliers and operational leads.

The Supplier Coordinator plays a valuable role at the heart of our business, maintaining, developing and coordinating supplier relationships to ensure high quality and effective service delivery to our customers.

Key responsibilities:

• Understand and navigate the complex and extensive network of suppliers/treatment providers
• Monitor SLAs and supplier performance to ensure compliance with clinical standards and delivering for customer satisfaction
• Communicate effectively with existing suppliers, handling any concerns or issues and escalating to the Supplier Manager or Customer Experience team as necessary
• Perform due diligence to investigate and onboard new suppliers in accordance with expanding business needs and ensuring that they can deliver against our high standards and in line with relevant clinical regulations
• Provide data driven feedback about supplier performance, highlighting potential areas for improvement or expansion
• Sensitively coordinate the offboarding of suppliers where necessary

• 25 days annual leave
• Your birthday off
• 6% company pension contribution
• Bike to Work Scheme
• Medicash Health plan
• Enhanced Maternity/Paternity/Adoption and Shared Parental leave
• 2 voluntary days per year
• Long Service Awards
• Employee Wellbeing Seminars
• CPD opportunities
• Professional memberships paid for (role dependent)

About you: Proficient in working with a variety of stakeholders and operational understanding of supply chains. High level of written and oral communication. Experience managing relationships with senior people across a range of organisations.

Key skills and qualifications:

• A calm, confident communicator able to explain things clearly both over the phone and by email, demonstrating empathy and professionalism.
• Comfortable working with a range of IT systems, both typical Microsoft systems and more complex bespoke systems. Proficiency with Excel essential.
• Focused on delivering an excellent service with great attention to detail and a 'right-first-time' approach.
• Able to use an analytical approach to problem solving, using all the information available to find the best way forwards.
• Set high standards for yourself and able to perform in high-pressure environments.
• A degree (any subject applicable) or equivalent academic qualification/experience for this role
• Experience in a commercial and administrative duties
• Demonstrable experience processing high volumes of complex information and learning new systems.
• An understanding of pricing models, profit and loss and contracts would be an advantage but is not required as full training will be provided

Experience as a Supply Chain Administrator, Supplier Coordinator, Clinical Procurement Administrator or similar would perform well in this role.

HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care.

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships