We are seeking a dynamic and proactive individual to join our team as an Assistant Showroom Manager. As the Assistant Showroom Manager, you will play a pivotal role in supporting the day-to-day operations of our showroom, ensuring impeccable customer service and fostering a positive customer experience.

Who are we? 

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.  Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. 

What can you bring to Banham?

We are seeking a customer-centric individual who will support the running of our Head Office Showroom. You’ll bring with you your desire to learn, as you will need to have a thorough understanding of Banham’s products in the showrooms to then advise and assist the showroom visitors to guide them to a chosen product.

Along with the above, you will be able to:

• Ensure the highest levels of customer service is provided by all staff at all times to Banham customers
• Maximise sales opportunities with Retail and Trade clients both face to face and over the phone to generate revenue as well as increase awareness of the full range of Banham Services and products available for customers
• Provide customer awareness of our survey services and knowledge of booking them
• Ensuring showroom team follow company procedures and rules, especially in relation to key cutting and key registration always upholding the integrity of our security measures
• Liaising with locksmiths, lock service and installation departments to ensure efficient pick up for engineers
• Stock management and accuracy - assisting in ad hoc cycle stock counts, receiving deliveries and stock replenishments whilst maintaining an accurate inventory record of incoming and outgoing stock and reporting of discrepancies, Quarterly Showroom Stocktake participation

This is a 40hrs/week, Monday - Saturday, 5 out of 6 working days on a rota basis. 

What will you get in return?

You will be entitled to a competitive salary of £30,000-£32,000 OTE as well as a great range of benefits including:

• An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
• Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
• Subsidised Private Medical Cover after 12 months of service
• Auto-enrolment into our pension scheme
• Annual season ticket loan & Banham interest-free loan
• Cycle to work & Tech scheme
• Training and development opportunities (including day releases for studies)
• Company equipment tailored to your role (laptop, mobile, additional screens, company van)
• Up to 50% off Banham products
• Quarterly Social Events including Summer Party and an Annual Christmas Event
• Employee recognition rewards and moments of magic prizes
• Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
• Enhanced Sick Pay for absence related to COVID-19
• Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.

If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.