Position: Operations and Customer Service Manager 

Location: Manchester Piccadilly

Salary: £27,000 + bonus 

Our client is a dynamic and innovative Self Storage company committed to delivering exceptional services to their customers. With a focus on excellence, they strive to provide unparalleled customer satisfaction. They are currently seeking a talented and motivated individual to join their team as an Operations and Customer Service Manager.

Position Overview:

As an Operations and Customer Service Manager, you will play a pivotal role in ensuring the highest level of customer satisfaction and loyalty. You will implement strategies to enhance the overall customer experience. This role requires an Operations and Customer Service Manager with strong leadership and communication skills, problem-solving abilities, and a passion for delivering exceptional service.

Requirements:

• Experience providing outstanding customer service
• Managerial experience in an Operational and/or Retail environment
• Experience following processes and procedures
• A “can-do” and positive approach and ability to lead by example
• Superb team working skills, plus the ability to work autonomously
• Good computer skills, with ability to use Microsoft Word, Excel and Outlook
• Great communication, interpersonal and problem-solving skills
• Excellent organisational skills, with a process-driven approach