Retail Operations Specialist - 37.5 hours
Job Description
Business Impact:
This role provides essential operational support to stores and contributes to the smooth execution of retail processes, systems, communications, and projects. The Retail Operations Specialist helps ensure operational excellence, supports implementation of new tools and ways of working, and has a direct influence on store efficiency, compliance, service quality, and the overall quality of retail operations through accurate execution, timely delivery, and proactive issue management.
Interaction:
Reports to the Retail Operations Team Lead
Part of the Retail Operations team
Supports Store Teams with operational topics and day-to-day retail processes
Collaborates regularly with the Head of Retail, Regional Managers, and Area Managers
Works closely with Global Head Office during projects, pilots, and new system implementations
Liaises with system super users and owners of the different platforms and tools for which this role acts as local super user
Supports communication and coordination between stores and CHO
Creativity:
Checks and corrects problems that are not immediately evident in existing systems or processes
Questions existing ways of working to ensure the most appropriate and effective solution is being used
Renews and optimizes operational processes through practical and innovative improvements
Anticipates risks proactively and takes initiative without waiting to be asked
Applies strong common sense and ownership in resolving issues from start to finish
Result Area's:
Supports the execution and follow-up of key Retail Operations activities across all stores
Owns and coordinates Retail Newsletter and Store Communication processes
Acts as super user for communication, scheduling, stock management, and cash management tools
Responds to and follows up on store requests and operational queries through ServiceNow, ensuring timely resolution or escalation where needed
Supports new system launches, pilots, and store training initiatives
Manages and supports operational projects from planning through execution
Prepares reports and supports the monitoring and management of relevant retail KPIs
Develops effective relationships with stores, internal stakeholders, and global partners to offer exceptional service and influence change
Supports continuous improvement of retail systems, processes, and tools
Business Impact:
This role provides essential operational support to stores and contributes to the smooth execution of retail processes, systems, communications, and projects. The Retail Operations Specialist helps ensure operational excellence, supports implementation of new tools and ways of working, and has a direct influence on store efficiency, compliance, service quality, and the overall quality of retail operations through accurate execution, timely delivery, and proactive issue management.
Interaction:
Reports to the Retail Operations Team Lead
Part of the Retail Operations team
Supports Store Teams with operational topics and day-to-day retail processes
Collaborates regularly with the Head of Retail, Regional Managers, and Area Managers
Works closely with Global Head Office during projects, pilots, and new system implementations
Liaises with system super users and owners of the different platforms and tools for which this role acts as local super user
Supports communication and coordination between stores and CHO
Creativity:
Checks and corrects problems that are not immediately evident in existing systems or processes
Questions existing ways of working to ensure the most appropriate and effective solution is being used
Renews and optimizes operational processes through practical and innovative improvements
Anticipates risks proactively and takes initiative without waiting to be asked
Applies strong common sense and ownership in resolving issues from start to finish
Result Area's:
Supports the execution and follow-up of key Retail Operations activities across all stores
Owns and coordinates Retail Newsletter and Store Communication processes
Acts as super user for communication, scheduling, stock management, and cash management tools
Responds to and follows up on store requests and operational queries through ServiceNow, ensuring timely resolution or escalation where needed
Supports new system launches, pilots, and store training initiatives
Manages and supports operational projects from planning through execution
Prepares reports and supports the monitoring and management of relevant retail KPIs
Develops effective relationships with stores, internal stakeholders, and global partners to offer exceptional service and influence change
Supports continuous improvement of retail systems, processes, and tools
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