Role Overview

Reporting to the Operations Manager and Retail Senior Team, the Site Manager will have overall responsibility for their site on a day to day operational and people basis, and achieving all targets, budgets and KIP's set. Sewell Retail Site Managers are further responsible for ensuring world-class customer experience is delivered to all Sewell customers as well as ensuring the forecourt and store reflect a world-class shopping facility.

Hours of Work - 35 hours per week to be worked flexibily Monday-Sunday

Key Responsibilities

On a day to day basis, the Manager will be responsible for:

• Ensuring our customers receive a world-class service through the management and motivation of the site team and visit our site at its best every day.

• Managing and motivating the site team to ensure the best performance is being delivered at all times, including recruitment, training, relationship management and discipline.

• Management and monitoring of site stock, ensuring availability of all key products and services to customer at all times.

• Maximising sales through pricing, merchandising, promotional/seasonal products, product review and new product trials.

• Adhering to our Age Restricted policies and ensuring all staff comply with requirements and receive regular and up to date training and information.

• Ensuring the site is running operationally to its full capacity; following procedures, completing daily walkabouts, raising and resolving issues, checking machines and maintaining an open and productive dialogue with staff.

• Deliver the site in line with budget; monitoring stock, overheads, staff hours, wet and dry stock, review suppliers, keep drive off's and theft to a minimum and complete regular site audits.

• Champion an environment of high performance; ensure site staff are receiving/attending regular and relevant training to complete their jobs to their full potential.

• Promote a culture of safety and security on site for customers and staff; awareness of drive off's, theft and fraud, be familiar with Sewell Retail Health and Safety procedures, reviewing regularly and taking advice where necessary.

• Working with the wider Retail Management, Senior Management and Professional Services team wherever necessary to deliver world class products and services

Requirements

Skills & Attributes

As well as exhibiting the Sewell Group Behaviours, the suitable person will have the following:

Essential:

• Previous supervisory or management experience

• A passion for delivering a world-class service

• Have an understanding of the wider aspects of site management, i.e. health & safety, training and stock management

• A ‘hands on' approach to working and be able to use own initiative

• A positive, approachable and professional attitude and demeanour

• Possess a good level of computer literacy

• The ability to work both as a team member, and alone in a busy working environment.

• Possess a positive approach to learning, development and progression

• Willingness to make yourself available through telephone/email contact on a 24 hours, 7 days per week basis, company phone provided.

Desirable:

• Have valid BIIAB training (or equivalent) and a Personal Licence

Benefits

What you can get:

• £(phone number removed)
• Paid overtime subject to approval
• Up to 10% annual bonus
• 30 days including Bank Holidays rising with length of service
• Upto 20% in-store discount
• Access to thousands of big brand retail discounts (including cinema tickets, groceries, travel, day trips and many more).
• Free emotional, practical & financial support through GroceryAid
• Length of service, big birthday & milestone celebrations
• Five paid volunteering days per year
• Plus many more