Elevation Recruitment Group are working with an established wholesale/retail business who are seeking an experienced Quality & Technical Manager to lead and enhance its quality function. The business are looking for a strategic leader who can ensure product excellence, regulatory compliance, and continuous improvement within a dynamic environment.

As QA Manager, you will be responsible for developing and implementing quality assurance policies, ensuring compliance with industry regulations, and leading a dedicated team to maintain high standards. This role requires a proactive and detail-oriented professional with strong leadership skills and experience in quality systems such as BRC and ISO.

The business are looking for an experienced QA Professional with a proven background in imports, wholesale or retail. 

Key Responsibilities:

• Develop and manage quality assurance policies and procedures to align with regulatory requirements.
• Oversee quality control across production, packaging, and distribution.
• Conduct supplier quality audits and ensure compliance with agreed specifications.
• Work cross-functionally with procurement and supply chain to resolve quality issues.
• Implement corrective and preventive actions (CAPA) for quality concerns.
• Manage internal and external audits, including regulatory and customer inspections.
• Monitor quality metrics and report insights to senior management.
• Drive continuous improvement initiatives within the quality function.
• Oversee customer complaint handling and ensure effective resolution.

Key Requirements:

• Extensive experience in a QA role within a retail or wholesale environment 
• Strong knowledge of quality systems and regulatory standards.
• Experience with BRC and ISO compliance.
• Excellent problem-solving, analytical, and communication skills.
• Proficiency in quality management software and reporting tools.