Customer Service Executive

Posted 14/10/2024 by Page Personnel

Remote job
Location:
Slough, Berkshire
Salary/Rate:
£30,000 - £35,000/annum

Customer Service Executive, Slough: A dynamic role offering the chance to support clients by providing excellent customer service. This position requires managing client queries, processing orders, and ensuring customer satisfaction. The ideal candidate will be a proactive problem-solver with strong communication skills, eager to thrive in a collaborative environment.

Client Details

Customer Service Executive, Slough:

The company specialises in scent marketing solutions, providing businesses with innovative fragrance systems to enhance customer experiences. Their global presence and commitment to delivering high-quality services make them a leading name in the scent marketing industry.

Description

Customer Service Executive, Slough:

  • Handle inbound customer enquiries via phone, email, and live chat.
  • Process orders, returns, and replacements with attention to detail.
  • Maintain accurate client records and update the CRM system.
  • Liaise with internal teams to resolve customer issues promptly.
  • Provide product information and technical support to clients.
  • Manage follow-up communications to ensure customer satisfaction.
  • Handle customer complaints professionally, aiming for swift resolution.
  • Support sales efforts by identifying potential upselling opportunities.

Profile

Customer Service Executive, Slough:

  • Proven experience in a customer service role, preferably in a B2B environment.
  • Excellent verbal and written communication skills.
  • Someone who has done a telesales or commercial customer service role
  • Strong problem-solving abilities and attention to detail.
  • Ability to work efficiently in a fast-paced environment.
  • Familiarity with CRM systems and data entry.
  • Ability to handle challenging situations with professionalism.
  • A proactive and positive attitude towards customer care.
  • Strong organisational skills with the ability to multitask.

Job Offer

Salary of circa £30,000 to £35,000 dependant upon experience.

Type:
Permanent
Contract Length:
N/A
Job Reference:
JN -082024-6504107_1728894841
Job ID:
222479762

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