Divisional Service Administrator and Team Lead - Expiring soon!

Posted 09/10/2024 by Global Highland

Location:
Inverness

Our multi-site client, a leading service provider, is currently experiencing an exciting period of growth and is looking for a skilled and motivated Administration Team Leader. This role offers the opportunity to work across multiple branches, ensuring high levels of customer service, operational efficiency, and process consistency.

Key Responsibilities:

  • Manage the administration function, ensuring that all tasks are allocated efficiently to the team.
  • Maintain and promote a high standard of customer service within the administration team.
  • Ensure all processes and company standards are consistently adhered to by the team.
  • Review and approve timesheets, holiday requests, and ensure proper scheduling.
  • Conduct performance improvement meetings as needed, addressing issues to prevent escalation.
  • Work with the Divisional Hire and Service Manager to conduct staff appraisals for the administration team.
  • Ensure compliance with company quality assurance procedures across the department.
  • Participate in the Saturday service desk rota and oversee administrative support across all workshops and hire departments.
  • Manage and maintain the warranty claims process, ensuring timely payments and reconciliations.
  • Handle routine enquiries from customers, staff, and visitors, providing relevant information or referring complex queries to the appropriate personnel.
  • Maintain organized records, both manual and computerized, for easy access to information.
  • Reconcile cash receipts, ensuring accuracy in the process.
  • Process sales orders and invoices efficiently.
  • Prepare monthly reporting for the Inverness branch and support other branches as needed.
  • Assist with customer service during peak times and help resolve complaints and queries.
  • Provide on-the-job training for new and existing employees, ensuring they are familiar with systems and processes.
  • Contribute to the overall success of the department by taking on various administrative tasks as required.

Skills and Experience:

  • Proven experience in managing or supervising an administrative team, with strong delegation skills.
  • Excellent organisational and administrative abilities, including time management.
  • Strong numeracy skills and IT literacy, particularly with Microsoft packages and the ability to learn new systems.
  • A proactive, enthusiastic, and self-motivated individual with a keen eye for detail.
  • Previous experience in training staff on systems and processes is highly desirable.
  • Must hold a valid UK driving license and be willing to travel to other branches, with occasional overnight stays.
  • Must be eligible to work in the UK and live within a commutable distance of Inverness.

If you would like to discuss in more detail please contact Lyndsey at Global Highland 

Type:
Permanent
Contract Length:
N/A
Job Reference:
LWATL
Job ID:
222456984
Applications:
Be first to apply

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