The Account Manager will join a small team who are responsible for shaping the future of retail.  They will partner with the client to understand vision and needs, acting as their trusted advisor.  Working within a business unit and collaboratively with the team, they will manage clients expectations on their retail display productions, enhancing and strengthening the relationship through exceptional customer service.

Key Responsibilities:

• Bring a partnership approach to the client, developing relationships and trust
• Understand the clients main objectives and proactively understand the competitors landscape to suggest ideas for future campaigns
• Taking the brief from the client, adding innovative ideas and solutions where possible.
• Relaying the brief to the inhouse studio with support of the Project Manager
• Working in collaboration with the production Project Manager & internal teams
• Operation and updating bespoke online services portal
• Identfiying new opportunities within the client base
• Driving Environmental friendly & sustainable practices into the day to day operations
• Detailed project planning and management of, including regular updates and accurate reporting of project status
• Proactively providing solutions to changes and challenges to keep the project on track & on budget keeping the client updated at all times

Key Skills/Experience

• Experience in a retail display, creative and/or production environment is essential
• Experience in delivering focussed retail solutions which meet / excel the clients needs
• Commercial awareness
• Determination for client engagement to develop strong relationships & trusted partnerships
• Fluid and clear engagement across all internal teams & external suppliers
• High level of initiative & proactivity with the ability to work autonomously & balance multiple projects while meeting quick turn-round deadlines
• Good communication and negotiation skills
• Diplomacy & tact
• Resilience
• Can-do attitude, proactive with an innovative mindset