Customer Service / Coordinator

Customer Service / Coordinator

Salary: £24,000 - £26,000k plus benefits + bonus

Type: Full time permanent – normal business hours

Location: Sheffield, M1 – Meadowhall

Immediate appointment

Sector: Manufacturing  

This is an excellent opportunity to join a large organisation in a Customer Service Coordinator role.  You will be responsible for planning and coordinating customer request, communicating between sales team, production and the clinet.

Working within the client services team this organisation offers a great working environment and excellent career opportunities

Key Arears: -

• Customer Service
• Account management & communication
• Administration

The key responsibilities: -

• Managing and communicating with key clients by phone, email and face to face meetings as required
•  Accurately processing customer quotations and orders to ensure the customer and businesses needs are met
•  Maintaining and building client relationships
• Excellent IT skills
• Managing and communicating with internal departments
• Accurately processing customer quotations and orders to ensure the customer needs are met
• Liaising with various departments across the business ensuring the customer journey is not compromised
• Maintaining and building client relationships;
• Recording and handling customer complaints, identifying resolutions and communicating these with customers
• Advising on new products and campaigns to existing customers;

Person Specification: -

• Excellent and accurate data entry skills
• Excellent customer service skills
• Good knowledge of Microsoft / Excel applications
• Pragmatic approach to ensuring work is completed right first time and to schedule