Retail Assistant

Posted 09/06/2022 by Heriots Patisserie

Harrow, Greater London

Heriots Patisserie has set the standard for quality and taste for over 100 years. Throughout our prestigious history and still today, our team of world-class patisserie chefs use only the finest ingredients and add elegant touches to each of our products, to make them uniquely Heriots.

Heriots Patisserie is a rapidly growing brand with several branches in London. We are currently looking for a friendly Team Member to join our Retail team in various locations: Harrow, Watford, and Ealing Branch. Working as a Retail Team Member in one of our stores, you will play a vital role in the team and go the extra mile to ensure that our customers have a positive and welcoming shopping experience.

The ideal Team Member must:

  • Be dedicated to knowing our brand and product
  • Be dedicated to recommending and selling our products, and making sure that each and every customer is approached, listened to and served to the best of our ability
  • Go the extra mile to ensure the customers are satisfied with the service they receive and leave the store with a smile
  • Conduct themselves in a professional manner, even in stressful situations
  • Be a team player – respectful and friendly to other team members. The success of the company depends on how well we all work together
  • Be willing to learn and work hard
  • Have excellent verbal and written communication skills

In return Heriots offers a friendly work environment, training opportunities and a comprehensive benefits scheme.

Your roles and responsibilities will include:

  • Working as part of an amazing retail team, delivering excellent customer service to our customers
  • Cash handling
  • Open and close the store, including cashing up and completion of associated administrative duties
  • Maintaining an expert level of knowledge across the full product range
  • Operating a coffee machine
  • Ensure that the store is correctly merchandised, products displayed are fresh and look inviting to the customer
  • Keeping the store clean at all times, ready for customers to enjoy themselves in our tearoom
  • Deal with customer queries
  • Working towards KPI targets

Full-time and Part-Time Positions Available 

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