Retail Assistant

Heriots Patisserie has set the standard for quality and taste for over 100 years. Throughout our prestigious history and still today, our team of world-class patisserie chefs use only the finest ingredients and add elegant touches to each of our products, to make them uniquely Heriots.

Heriots Patisserie is a rapidly growing brand with several branches in London. We are currently looking for a friendly Team Member to join our Retail team in various locations: Harrow, Watford, and Ealing Branch. Working as a Retail Team Member in one of our stores, you will play a vital role in the team and go the extra mile to ensure that our customers have a positive and welcoming shopping experience.

The ideal Team Member must:

• Be dedicated to knowing our brand and product
• Be dedicated to recommending and selling our products, and making sure that each and every customer is approached, listened to and served to the best of our ability
• Go the extra mile to ensure the customers are satisfied with the service they receive and leave the store with a smile
• Conduct themselves in a professional manner, even in stressful situations
• Be a team player – respectful and friendly to other team members. The success of the company depends on how well we all work together
• Be willing to learn and work hard
• Have excellent verbal and written communication skills

In return Heriots offers a friendly work environment, training opportunities and a comprehensive benefits scheme.

Your roles and responsibilities will include:

• Working as part of an amazing retail team, delivering excellent customer service to our customers
• Cash handling
• Open and close the store, including cashing up and completion of associated administrative duties
• Maintaining an expert level of knowledge across the full product range
• Operating a coffee machine
• Ensure that the store is correctly merchandised, products displayed are fresh and look inviting to the customer
• Keeping the store clean at all times, ready for customers to enjoy themselves in our tearoom
• Deal with customer queries
• Working towards KPI targets

Full-time and Part-Time Positions Available