Heriots Patisserie has set the standard for quality and taste for over 100 years. Throughout our prestigious history and still today, our team of world-class patisserie chefs use only the finest ingredients and add elegant touches to each of our products, to make them uniquely Heriots.
Heriots Patisserie is a rapidly growing brand with several branches in London. We are currently looking for a friendly Barista / Team Member to join our Retail team at the West One (Bond Street Station) branch. Working as a Barista / Retail Team Member in one of our stores, you will play a vital role in the team and go the extra mile to ensure that our customers have a positive and welcoming shopping experience.
The ideal Team Member must:
- Be dedicated to knowing our brand and product
- Be dedicated to recommending and selling our products, and making sure that each and every customer is approached, listened to and served to the best of our ability
- Go the extra mile to ensure the customers are satisfied with the service they receive and leave the store with a smile
- Conduct themselves in a professional manner, even in stressful situations
- Be a team player – respectful and friendly to other team members. The success of the company depends on how well we all work together
- Be willing to learn and work hard
- Have excellent verbal and written communication skills
In return, Heriots offers a friendly work environment, training opportunities, and a comprehensive benefits scheme.
Your roles and responsibilities will include:
- Working as part of an amazing retail team, delivering excellent customer service to our customers
- Cash handling
- Open and close the store, including cashing up and completion of associated administrative duties
- Maintaining an expert level of knowledge across the full product range
- Operating a coffee machine
- Ensure that the store is correctly merchandised, products displayed are fresh and look inviting to the customer
- Keeping the store clean at all times, ready for customers to enjoy themselves in our tearoom
- Deal with customer queries
- Working towards KPI targets
Full time and Part-time Positions Available
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