Retail Assistant

Posted 09/06/2022 by Heriots Patisserie

Location:
London

Heriots Patisserie has set the standard for quality and taste for over 100 years. Throughout our prestigious history and still today, our team of world-class patisserie chefs use only the finest ingredients and add elegant touches to each of our products, to make them uniquely Heriots.

Heriots Patisserie is a rapidly growing brand with several branches in London. We are currently looking for a friendly Barista / Team Member to join our Retail team at the West One (Bond Street Station) branch. Working as a Barista / Retail Team Member in one of our stores, you will play a vital role in the team and go the extra mile to ensure that our customers have a positive and welcoming shopping experience.

The ideal Team Member must:

  • Be dedicated to knowing our brand and product
  • Be dedicated to recommending and selling our products, and making sure that each and every customer is approached, listened to and served to the best of our ability
  • Go the extra mile to ensure the customers are satisfied with the service they receive and leave the store with a smile
  • Conduct themselves in a professional manner, even in stressful situations
  • Be a team player – respectful and friendly to other team members. The success of the company depends on how well we all work together
  • Be willing to learn and work hard
  • Have excellent verbal and written communication skills

In return, Heriots offers a friendly work environment, training opportunities, and a comprehensive benefits scheme.

Your roles and responsibilities will include:

  • Working as part of an amazing retail team, delivering excellent customer service to our customers
  • Cash handling
  • Open and close the store, including cashing up and completion of associated administrative duties
  • Maintaining an expert level of knowledge across the full product range
  • Operating a coffee machine
  • Ensure that the store is correctly merchandised, products displayed are fresh and look inviting to the customer
  • Keeping the store clean at all times, ready for customers to enjoy themselves in our tearoom
  • Deal with customer queries
  • Working towards KPI targets

Full time and Part-time Positions Available

Type:
Permanent
Start Date:
Immediate Start
Contract Length:
Contract
Job Reference:
Retail1
Job ID:
216770967

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