Operations Manager

Posted 07/06/2022 by Crossword Recruitment

L9, Netherton, Sefton
£50,000 - £60,000/annum Negotiable

Are you an ambitious Operations Manager looking for your next move to a successful and forward thinking organisation?

Our Client is a passionate 3rd generation family business established in 1994.  They are looking for an experienced, dynamic and infuential Operations Manager to join their ever expanding business and team to lead by example.

The successful individual will report directly to the CEO who is very hands on and inspirational as well as being a realist focussed on customer care and attention and creating an amazing work culture through team development and camaraderie.

You will take control of the overall operation and the successful management of labour, productivity, processes and quality control which adhere stringently to all safety measures.

You will take responsibility for a team encompassing surveyors, customer service including customer journey management, installations, logistics and warehouse personnel.

Your key responsibilities will be:

  • To recruit and grow operational team in line with company expansion plans
  • Training, motivation & development of team
  • Increase On Time Delivery (CJD’s)
  • Improve/develop operational processes to improve cost efficiency and quality
  • EID – Reduce / Prevent EDR’s, Issues & Debtors
  • Improve Customer XP
  • Collaborate with Marketing & Sales to develop repeat custom & referral strategies  
  • Collaborate with Finance Department for cost control
  • Develop the process for receiving stock, handling and storage
  • Run a safe, injury/accident free workplace

The Ideal Person  

You will be a successful Operations Manager with the ability to demonstrate a proven track record of meeting and exceeding KPI's.  You will have analytical and problem solving skills and evidence of managing a multi departmental team driven by customer satisfaction.

The Opportunity

An amazing opportunity to join a well established and forward thinking organisation, led by a CEO who genuinely cares about his workforce.  Great scope for future development and exciting plans to build a secure and long career with a successful company.


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