Customer Service Assistant

Posted 6 days ago by Ecobat

S2, Sheffield, South Yorkshire

Benefits for Customer Service Assistant:

  • Salary – £21,000  

  • 20 days annual leave exclusive of Bank Holidays 

  • Company defined contribution pension scheme (minimum contribution 4% Employee, matched with 4% Employer contribution up to 6%. 

  • Company funded Employee Assistance Program 

Aim and Key Objective for Customer Service Assistant:

Reporting to the Branch Manager, you will deliver a supporting role within the daily sales and customer service aspect of the business. 

Skills required for Customer Service Assistant: 

  • Working knowledge of MS Office to include Outlook, Word, Excel  

  • Customer service experience using ERP software. 

Role Attributes:

  • A confident individual with experience supporting customer service requirements via the telephone. 

  • Organised and methodical approach to managing multiple tasks. 

  • Confidence to use initiative to develop problem solving and work toward continuous improvement. 

Key Responsibilities and Accountabilities:

  • Handling customer telephone enquiries and processing sales orders. 

  • Assisting in resolving customer issues, documenting these, and escalating to the Branch Manager where these are of a more serious nature. 

  • Providing product and technical information, together with advice to customers in respect of warranty process. 

  • Liaising with the operations team to ensure the fulfilment of customer sales orders.  

  • Provide customers with help on product returns, invoice queries and future requirements. 

Contract Length:
Job Reference:
Customer Service Assistant
Job ID:

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