Customer Service Agent

Posted a week ago by NextEra

Bristol, City of Bristol
£18,000 - £20,000/annum

This is your opportunity to join one of the fastest-growing businesses in the South-West.

We’re recruiting for one of The Times' top 100 businesses to work for, and they are looking to hire ambitious, hard-working individuals to join their growing team.

Our client are passionate about providing comfort, freedom, quality and value to their customers and they want to offer employees the chance to build a solid, rewarding career and become a much-loved part of a growing team.

Since 2008, the Group has been an award-winning independent retailer and they’ve successfully secured a recent investment of £3.9m with a large institutional investor. This will be used to fund a national store roll-out to put them on the map as the premier retail destination in their sector.

What would I be doing day to day?

Working within their customer service office, the Customer Service agents play a fundamental role in the business, being the first port of call to existing customers. Your day-to-day role would include:

  • Working in the customer service office as part of the customer service team.
  • Receiving inbound calls and making outbound to existing customers
  • Building rapport with customers
  • Liaising with key stakeholders and suppliers
  • Booking engineer appointments

That sounds amazing, am I right for you?

Our clients employees come with a wealth of different experiences and whilst call centre and/or customer service experience is desirable it is not essential. We're looking for individuals who:

  • Have an excellent telephone manner
  • Are able to build rapport with customers along with being patient
  • Are reliable, trustworthy and motivated
  • Strive to achieve both personal and team targets
  • Have a positive attitude
  • Are computer literate

What will I get in return?

  • Work in a central state-of-the-art office
  • Full induction training
  • Progression opportunities – they promote talent from within
  • Frequent team and individual competitions and incentives
  • Company performance bonuses
  • Pension scheme
  • Limited private health coverage
  • Overtime offered
  • Quarterly company parties

Hours: Monday-Friday 9:00am - 5:00pm.

Salary: the basic salary is £18,525 with a bonus scheme giving potential earnings of £19,825.

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