Trade Counter Assistant

Posted 12/11/2021 by Meridian Business Support

Location:
Swindon
Salary/Rate:
£22,000 - £25,000/annum Plus benefits
My client, an expanding, stable company, are looking for Trade Counter Assistants for their expanding business. This is a permanent role for candidates that display excellent CSA skills and experience.
 
The Customer Services Advisors will be dealing directly with customer queries and fault requests for both online  business and a warranty service for a global manufacturer. Deal with customer queries on social media, telephone or email, ensuring that calls and emails are answered in a fast, efficient and professional manner in line with business process.
 
You must hold a current driving license for this position
 
 
Key responsibilities:
 
  • Answer incoming calls and also respond to cases via email
  • Dealing directly with customer queries and fault requests, providing accurate information
  • Log information on calls received and maintain detailed and accurate records
  • Provide product information, replacements and replacement parts
  • Operate a variety of standard office machines including a personal computer
  • Communicate and liaise verbally between customers and staff and interpret and respond clearly and effectively to spoken requests over the phone and to verbal or written instructions
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures
  • Any other tasks deemed by the Company to be necessary for the successful completion of the role
 
Person Specification:
 
  • Excellent telephone manner
  • Ability to remain calm under pressure
  • Ability to negotiate workloads and a good time manager
  • Ability to work on own initiative and still remain part of the team
  • Computer literate
  • Communication and problem-solving skills
  • Social media experience handling complaints and queries
  • Confident individual with customer service experience, preferably in a face to face environment
 
 
For more information contact me on (url removed) or (phone number removed)
Type:
Permanent
Start Date:
12/11/2021
Contract Length:
N/A
Job Reference:
JW-100
Job ID:
215147550
Applications:
Less than 10

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