The Customer Services Advisors will be dealing directly with customer queries and fault requests for both online business and a warranty service for a global manufacturer. Deal with customer queries on social media, telephone or email, ensuring that calls and emails are answered in a fast, efficient and professional manner in line with business process.
The successful candidate will have customer service experience and be looking for an office based role Monday to Friday.
Salary negotiable for the right candidate.
- Answer incoming calls and also respond to cases via email
- Dealing directly with customer queries and fault requests, providing accurate information
- Log information on calls received and maintain detailed and accurate records
- Provide product information, replacements and replacement parts
- Operate a variety of standard office machines including a personal computer
- Communicate and liaise verbally between customers and staff and interpret and respond clearly and effectively to spoken requests over the phone and to verbal or written instructions
- Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures
- Any other tasks deemed by the Company to be necessary for the successful completion of the role
- Excellent telephone manner
- Ability to remain calm under pressure
- Ability to negotiate workloads and a good time manager
- Ability to work on own initiative and still remain part of the team
- Computer literate
- Communication and problem-solving skills
- Social media experience handling complaints and queries
- Confident individual with customer service experience, preferably in a face to face environment
For more information contact me on (url removed) or (phone number removed)
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