Our client is looking to add to their team with a customer service / customer order management representative
Provides standard & complex order entry management including order tracking and follow up for customer orders
Responsibilities include entering more complex order types in (i.e. export orders, sample orders, return orders, etc.), based on customer request:
Clarifying customer requirements and order details, ensuring internal coordination with planning, logistics and price management in order to meet requested delivery date, regulatory and legal document requirements and other commitments.
Prepared to respond to more complex customer questions and resolve basic customer complaints.
Applies standard Order Management & Consignment Stock Management Process
Runs proactively open order report to monitor backorders and proactively handle resolution.
Required: Secondary school level education
Preferred: Batchelors degree or equivalent in Business, Economics, Logistics or other relevant subject.
Qualification in customs administration.
Qualification or experience in transportation processing (road, sea and air freights including control compliance with all relevant regulation regarding the carriage of dangerous goods).
Kinetic treat all applications with a high degree of care, we review all submissions and will attempt to contact applicants who match the job profile. Those that do not meet the specification will not be contacted but their CV retained to considered against future opportunities
Kinetic Industrial is a division of Kinetic Recruitment Services Ltd, a consultancy with over 30 years of experience of delivering staffing solutions to the engineering and manufacturing and affiliated sectors.
Kinetic Recruitment Services Ltd operates as an Employment Business and Recruitment Agency as defined under the Employment Agencies Act 1973.
If you feel you have the skills and experience to fulfil this role then please APPLY NOW
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