Customer Service - Recoveries Advisor

Posted a week ago by Page Personnel

Location:
Manchester, Greater Manchester
Salary/Rate:
£20,000/annum

An exciting opportunity has arisen to join a leading Manchester retail business, looking for a Customer Service - Recoveries Advisor. The successful candidates will offer great customer experience, contacting customers via inbound and outbound calls.

Client Details

The Client is a leading Retail Company who are growing in their Customer Service team

Description

As a Collections Advisor, you will engage with customers via inbound and outbound telephone calls, and written communication, to help support those who have fallen behind with their account payments. Demonstrating your great customer service experience and skills, you will engage and work with our customers to effectively understand the extent of their financial situation and then agree the most appropriate solution from a range of options available.

  • Previous experience of working within a contact centre environment is essential
  • Experience of working within a Customer Recovery and or Sales environment within a busy contact centre
  • Excellent communication skills and the ability to communicate well with internal and external customers and key stake holders
  • Passionate about great customer service with an empathetic attitude
  • Ability to multitask
  • Great problem-solving skills and attention to detail
  • Previous experience of working within a regulated financial services environment essential

Profile

  • Previous experience of working within a contact centre environment is essential
  • Experience of working within a Customer Recovery and or Sales environment within a busy contact centre would be beneficial
  • Excellent communication skills and the ability to communicate with internal and external customers and key stake holders across the business
  • Passionate about great customer service with an empathetic attitude
  • Ability to multitask
  • Great problem-solving skills and attention to detail
  • Previous experience of working within a regulated financial services environment essential

Job Offer

  • A competitive salary of up to £20,000
  • A rotational shift pattern covering Monday to Sunday 8am till 8pm.
  • Incredible colleague discount across all group brands
  • 24 days annual leave (plus 8 bank holidays) with the option to buy an additional 10 over the year
  • Company pension with up to 6% ER contribution
  • Life Assurance and Private Medical Insurance
  • Annual bonus scheme
  • Local restaurant discounts across Manchester's Northern Quarter
  • A Manchester City Centre office base , socially distanced workstations and sanitizing stations around the business
Type:
Permanent
Contract Length:
N/A
Job Reference:
JN -062021-2923732_1623312671
Job ID:
213943335
Applications:
Less than 10

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