Posted 01/06/2021 by Jolyon Marshall Limited

Birmingham, West Midlands (County)

LOCATION: Based in the Jewellery Quarter
SALARY: Competitive salary + incentives

Well established, this client is within their chosen Jewellery buying destination’ – one of the area’s most progressive retailing enterprises.  Family owned, the level of investment in their bricks & mortar presence is without locality match, as is their passion to acquire additional well-qualified jewellery sales staff to make every client purchasing experience complete.

Job Role:
Customer service is at the centre of all that they do – for their business developing loyal customer patronage is an unchanged priority. 

The role presently open would appeal to a real sales achiever – a trade experienced individual who understands the finer points of selling Diamond & Gemstone fine jewellery. A structured approach to selling is important, as is this individuals’ ability to be well organised, alongside possessing tenacity to convert sales enquiries to become successfully managed store sales.

You are ever at ease communicating with clientele, store & workshop colleagues, third party suppliers and engender best response from all ensuring customer collection deadlines are met. Teamwork is definitely a virtue which you possess, and although you are competitive to achieve individual key performance goals – you are ever able to lend your talents / support to colleagues to ensure commercially all remains in growth & on track.

Over time it is the wish that these returning clientele may gain the confidence to more widely recommend this jewellery business to their friends & family who may also similarly embrace such distinct expertise & service care.


  • Agile in identifying customer needs, this person ideally should possess relevant professional jewellery qualifications to support & inform clients as to the buying opportunities that may best suit.

  • If there were in your sales skill armoury, an awareness of bespoke jewellery design and you were additionally IT literate that would be definitely advantageous.

  • Personally, you possess a veracious appetite to become to those patrons you serve as being their future jeweller contact of ‘first choice ‘. Once established this will give confidence for further successive purchases to be made through your store.

In summary therefore the successful Sales Consultant will need to start as they mean to go on; know their marketplace, appreciate entirely the shape & form that truly is best service, and to ever be conscious that every conversation has the potential to lead to retailing success.

Delivery of each & every customer need (irrelevant of price) has always been and will remain to be of paramount importance. To apply please forward swiftly your CV ‘s Jewellery trade brightness to Jolyon here at JML.

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