Operations Manager

Posted 16/04/2021 by The Management Recruitment Group

Nottingham, Nottinghamshire

Operations Manager - Student Roost Nottingham
Student Roost are a provider of 20,000 student beds, across 20 university towns, spread across the UK. Our residents are at the heart of our business, and we want to be in tune with their needs and demands, to enable them to thrive, whilst at university.

We're big on our people too; providing welcoming work environments, interesting roles and a raft of opportunities. We're putting major efforts into building a brand and an organisation that people want to work for and we're excited about continuing our already great work in the coming months.

York House is our newest roost located 3 minutes away from Nottingham Trent University it is set to be a popular choice when the doors open in the summer.

Our Operations Managers are the magic ingredient we use to deliver an exceptional customer experience; they put the customer centre-stage and make sure the rest of the business does so too. They strive for customer retention and recommendation.

The Operations Manager will lead the day to day running of properties, driving the performance of the team, through actionable KPIs and defining and monitoring the customer services, to ensure that our student experience is first class. You will take responsibility for ensuring we fill our properties all year round, with customers who want to stay year after year, creating a vibrant community.

Person Specification
The successful candidate will possess a track record in managing the operations across a comparable environment, ideally in student accommodation, hospitality or leisure. You will have excellent interpersonal and communication skills and strong commercial ability. The role will suit individuals with a high level of credibility, team leadership and the capability to deliver excellence.

To Apply
For a confidential discussion and/or the full job description, please contact our advisors Hannah Searle of The Management Recruitment Group.

Applications should consist of a CV and covering letter.

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