About Your Role
As a Data Solutions Specialist you will play an important role in the support and maintenance of our relationship with retailers and brand customers. You will help manage our customers’ variable data for printed labelling including price/size tags as well as care and content labels including RFID and brand protection solutions. The work involves cooperation with global production locations, IT teams and automation specialists to ensure the smooth operation and improvement of online ordering, production and information solutions. Together with colleagues from our commercial organisation, you will be part of a customer focused team dedicated to understand, develop and satisfy our customers’ needs and requirements.
Function as a primary and direct point of contact for retailers and brand customers as well as our production locations around the world
Provide guidance to customers on optimal solutions preparing Statement of Work documentation including functional and data requirements for programme design, schedule, and implementation
Investigate and resolve customer and production issues through the use of systems or communication with production sites and various support teams
Lead calls with IT, Commercial, & Operations teams to ensure all requirements are understood and fulfilled
Work together with internal teams to help ensure solutions and amendments are implemented using agreed tools, systems and processes
Perform end to end testing which may include final User Acceptance Testing (UAT) with the customer
Build and maintain data information in our internal systems and our online ordering solution.
Collaborate with Operations teams and provide training to enable effective roll out and ongoing troubleshooting to resolve issues
Remember: You should never send cash or cheques to a prospective employer, or provide your bank details or any other financial information for factors such as DBS clearance, uniforms or first aid training. We pay great attention to vetting all jobs that appear on our site, but please get in touch if you see any roles using premium rate phone numbers, or asking for payments or financial details from you. For more information on conducting a safe job hunt online, visit safer-jobs.com.