Data Solutions Specialist

Posted 16/04/2021 by Avery Dennison


About Your Role

As a Data Solutions Specialist you will play an important role in the support and maintenance of our relationship with retailers and brand customers. You will help manage our customers’ variable data for printed labelling including price/size tags as well as care and content labels including RFID and brand protection solutions. The work involves cooperation with global production locations, IT teams and automation specialists to ensure the smooth operation and improvement of online ordering, production and information solutions. Together with colleagues from our commercial organisation, you will be part of a customer focused team dedicated to understand, develop and satisfy our customers’ needs and requirements. 

Your Responsibilities

  • Function as a primary and direct point of contact for retailers and brand customers as well as our production locations around the world

  • Provide guidance to customers on optimal solutions preparing Statement of Work documentation including functional and data requirements for programme design, schedule, and implementation

  • Investigate and resolve customer and production issues through the use of systems or communication with production sites and various support teams

  • Lead calls with IT, Commercial, & Operations teams to ensure all requirements are understood and fulfilled

  • Work together with internal teams to help ensure solutions and amendments are implemented using agreed tools, systems and processes

  • Perform end to end testing which may include final User Acceptance Testing (UAT) with the  customer

  • Build and maintain data information in our internal systems and our online ordering solution.

  • Collaborate with Operations teams and provide training to enable effective roll out and ongoing troubleshooting to resolve issues

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