Senior Service Designer

Posted a week ago by Cinch

Location:
Manchester, Greater Manchester

cinch is transforming the UK’s car buying experience. We’re taking one of the last industries to go digital and disrupting it with trailblazing tech and beautifully simple customer experiences. Now as we accelerate from start-up to scale-up, we’re hiring talented, ambitious and passionate people to join us and drive our success.

Why join cinch? We’re dedicated to building and being a great technology business. Together, we’re creating a supportive, non-bureaucratic culture that is every bit as faff-free as our online customer experience, where communication is open, decisions are made quickly, and everybody has the freedom to bring in new ideas. Of course, working together doesn’t mean we’re in the same room every day. Our teams spend around 60% of their time working remotely – and that’s not going to change.

The role

Simplicity isn’t easy. But that’s where you come in. You’ll oversee a tribe of multidisciplinary Product teams, made up of UXers, Researchers, Product Owners and Digital Analysts, inspiring collaboration and providing the strategic view needed to ensure that research and UX align. You need to be comfortable with research and detail, with the vision to see how we can transform insights into exceptional experiences. As the representative for our end-to-end service, you’ll own and maintain our service blueprint and facilitate service mapping across the business. Beyond that, you’ll lead the continuous strategic improvement of our products and services, making sure we provide our growing customer base with intuitively simple and memorable experiences.

This is a challenging role - we’re taking a 100-year-old industry online for the first time. There are no right answers and no set processes to follow. You’ll need to think on your feet, stay creative and be open to trying, failing, and trying again. We are.

The person

You need significant experience as a Service Designer, including expertise in mapping out key touchpoints, isolating dependencies and problem areas and recommending evidence-based actions. Extensive experience of facilitating mapping workshops is crucial, with the ability to work closely with and influence everyone across the business from Software Engineers to senior stakeholders. This is an opportunity to unite people from different disciplines to work together towards a shared goal and purpose, putting users at the heart of everything we do. A champion of the blueprint model, of agility and of digital services that are accessible to all, you will help to enable product decisions that meet user needs and lead to commercial return.  

We’re big on continuous learning, and we build Communities of Practice where our multi-talented teams can share ideas, kick the tyres on new technology and think differently. We don’t believe in standing still - can you keep up?

If you’re open to new ideas, you’re ready to collaborate, you’re ready to embrace new technologies - together, we’ll do great things. Apply now. 

Type:
Permanent
Contract Length:
N/A
Job Reference:
SSD
Job ID:
213491530
Applications:
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