Complaints Handler

Posted a week ago by Page Personnel

Location:
Manchester, Greater Manchester
Salary/Rate:
£19,500 - £20,000/annum

An exciting opportunity has arisen to join a leading Manchester retail business, looking for a Complaints Handler. The successful candidates will offer great customer experience, overcoming complaints and finding a positive resolution for the customer.

Client Details

Our client, based in Manchester City Centre, is looking for Complaints Handler to join their growing team. If you have experience within Customer Services in an FCA regulated environment, then this is great opportunity with an April start.

Description

Duties of the Complaints Handler will be:

  • resolving all complaints and queries raised by customers via multiple channels
  • Exploring all aspects of customer complaints to identify root cause
  • Work closely with colleagues to ensure the right outcome for the customer
  • Respond to queries and complaints within company policies and procedures
  • Act as a company ambassador, championing the values and culture

Profile

The successful candidate will be/have:

  • Great communication skills, with the ability to empathise and overcome objections
  • Experience of customer service within an FCA regulated environment
  • Ability to adapt to the requirements of the business

Job Offer

Salary is £19500

Great city centre location

Monday - Friday 09:00 - 17:00

Type:
Permanent
Contract Length:
N/A
Job Reference:
JN -042021-2553550_1617292842
Job ID:
213477603

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