EU Piercing Coordinator

Posted 2 weeks ago by Claire's

Birmingham, West Midlands

About the Role:

To provide operational & administrative support, to our rapidly expanding piercing department. Creating & maintaining an organised working & training environment.

The EU Piercing Co-ordinator will work closely with the EU Piercing Operations Manager to deliver piercing growth strategies. Leveraging network & working cross-functionally to collaborate with key departments: Buying, Operations, EU Communications, Translations, Marketing & Creative teams along with Retail team & Field associates.


  • Support EU Piercing Operations Manager in all areas of Piercing acting as first point of contact for day-to-day queries solving or escalating as necessary.
  • Monitor both Claire's and competitor marketing, websites, social messaging - ensure Claire's messaging consistent is across platforms.
  • Collate and compile monthly piercing competitive shop reports, submitting summary recommendations protecting Claire's title as World's Leading Ear Piercing Specialist.
  • Contributing to competitor defence strategy, being key contact between store and marketing when implementing pop-ups & marketing POA.
  • Manage DPT trainer program ensuring all DPTs have relevant tools. Keeping database up-to-date, providing HR & Labour partners with relevant updates to protect rewards & hours as appropriate.
  • Co-ordinate training sessions from invite to follow up questionnaires & providing certificates. Securing delegate attendance, setting space & preparing tools for successful events.
  • Super-User of global EP digital app & tablet, responsible for UAT APK release testing & feedback.
  • Developing critical understanding of EU local legislation and piercing service compliance, working closely with Licensing team, Risk Managers & Customer services to support complaints & queries ensuring smooth in store operations
  • Gather weekly reporting, preparing summary recaps accordingly. Updating sales trackers & providing field with focus reporting as requested.
  • Conduct field surveys & supplying summary results as necessary.
  • Create timelines & manage delivery of equipment, EP collateral, launch kits or training packs by given deadline.
  • Co-ordinate print & dispatch of in-store collateral in conjunction with consumables team and key liaison with Buying team.
  • Makes every day operational decisions to get the job done
  • Participate in European /Global projects and working parties as requested, overseeing project management where appropriate
  • Lead the implementation of 'Piercing HUB' collating all critical policy and training documents in one space, ensuring easy and efficient information share and accessibility cross-functionally.
  • Owner of EP school, ensuring compliance per local bye laws and taking care to ensure availability / maintenance of all tools & space.
  • Owner of sample data base, both digital artwork & physical samples e.g. marketing, consumables with menu boards always to hand.

About you:


  • In Store/retail and/or Operations and/or Piercing department
  • In piercing industry either professionally or personally
  • Working in office environment desirable but not essential


  • Microsoft Office, basic Excel analytical skills.
  • Language desirable but not essential

Skills / Abilities:

  • Passion for piercing.
  • Organised & process driven
  • Self-starter and proactive
  • Willing to take initiative & determination to get the job done.
  • Creative problem solver & inquisitive
  • Great networking ability & open communication
  • A keen team player with ability to take direction.
  • Flexible & willing to adapt to change.
  • Reliable & committed to goals and new challenges.
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