HR Admin Manager - Europe

Posted 26/03/2021 by Claire's

Birmingham, West Midlands

The primary responsibility of the HR Admin Manager - Europe is to ensure the delivery of a core HR service which provides a level of consistency & appropriate standards, whilst ensuring compliance with country employment laws.

The HR Admin Manager will play a pivotal role in helping to shape the HR processes and digital platforms and build capability within a relatively new HR model.


  • Contribute to the development of a new HR Shared Service function.
  • Focusing on operational excellence and continuous improvement and delivery, the HR Admin Manager will review current HR transactional activities, policies and processes to drive standardisation, improve efficiencies and provide a level of consistency across Europe.
  • Contribute to the organisational design of the HR Shared Service centre, assisting with the target operating model and strategy.
  • Ensure that all HR transactional processes across the employee lifecycle are fit for purpose, delivered with accuracy and within agreed timelines.
  • Ensure processes are in place to meet GDPR and Data Protection requirements.
  • Develop the skill base and capability of the HR Admin/Coordinators team to meet current and future needs of the business and to support individuals achieve their full potential.
  • Work with Reward team to produce monthly metrics and KPI reporting to help develop initiatives across the HR function.
  • Support the annual Performance Appraisal and Merit process.
  • Review relevant HR policies, including contracts of employment to ensure compliance with company requirements and legislation.
  • Maintain a thorough understanding of relevant employment legislation regulations, industry trends, current practices and developments in HR bringing best practice into Claire's.
  • Measure performance against newly developed and agreed KPI's and Service Level Agreements and identify proactive interventions to maintain agreed levels of service, with the HR management team - Europe.
  • You will be the first point of escalation on all complex matters and where required then escalate to HRBP's - Europe to resolve.
  • Deal with escalated issues from within HR team to ensure a timely resolution.
  • Support and/or lead on HR change programmes and projects when required.
  • Manage a personal case load where matters are complex as required.
  • Identify potential risks, issues and opportunities associated with delivery of the HR service and review with HR management team - Europe.
  • Work with wider HR team, Reward, Recruitment and L&D to improve processes, ways of working to develop collaboration and share best practice.
  • Engage with all other stakeholders across Corporate Office and Field organization ensuring they are receiving a quality, efficient and effective HR service.

About you

  • HR qualification at CIPD level 7.
  • Experience of working in a European HR department and a HR Shared Service Centre.
  • Proficient in Microsoft Word, Excel and PowerPoint
  • Diligent, conscientious and reliable
  • High level of dependability, initiative and motivation
  • Must be able to function independently with minimal supervision and direction; have a strong attention to detail; be comfortable handling multiple tasks and priorities and produce high quality work under sometimes limited time constraints.
  • Strong employment law knowledge and a high level of commercial acumen and decision making.
  • The ability to manage stakeholders, build excellent relationships across the business.
  • Leadership skills.
  • You will be used to working at pace, within a pressured and demanding environment.

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