Customer Service Representative (CSR)

Posted 21/04/2021 by Purple HR Limited

Birmingham, West Midlands (County)
£8.91 - £10/hour

Customer Service Representative (CSR)

At David’s Bridal, we empower our customers to stay true to their dreams and find ‘the one’, that magical dress that will make them feel a million dollars and shine like a star!

Would you like to be part of a team that creates a uniquely personal retail experience that makes dreams come true and be surrounded by the most beautiful and amazing gowns every single day?  

Yes?  Then read on.

At David’s Bridal, we’re here to help customers celebrate and create David’s magic. From weddings and anniversaries to girls’ night and graduation, our mission is to make sure everybody looks and feels amazing in a dress that’s just right, along with all those little extras that let them shine.

As the world’s largest bridal retailer, we offer a wide range of styles and sizes at reasonable prices, so all women can have the celebration of their dreams. 

We are looking for Customer Service Representatives (CSRs) who will be responsible for providing professional and unsurpassed customer service to each of our David’s Bridal customers. The CSR is the first point of contact for our customers, and in this role, the CSR will provide relevant information about David’s Bridal products and services, respond to all customer inquiries, and provide a friendly and encouraging checkout experience.

Our most successful CSR’s are self-motivated individuals with upbeat, outgoing personalities, and excellent communications skills. They enjoy fast-paced environments, are incredible at multi-tasking, and offer friendly and encouraging service to all that enter our stores.

If you would like to be part of a dynamic team, start the process as our customers dress for the most important days of their lives, and earn a competitive income, we would love to discuss your future at David’s Bridal.

Responsibilities will include:

Assisting in achieving store sales goals and individual sales goals

Providing exceptional customer service and product knowledge to all customers

Welcoming customers, answering phones, booking in appointments and handling customer queries

Processing orders and taking payments, with ‘cash up’ responsibilities at till points

To upsell services and products at check-out where suitable

Ensure that all daily duties relating to store operations are completed in a timely manner

Essential requirements:

Previous experience within the Bridal industry or in a luxury retail environment with till handling and ‘cash up’ responsibilities essential

A passion for fashion, and for going the extra mile to make David’s Bridal customers look and feel beautiful 

Ability to objection-handle in a sensitive manner at the till point 

Adaptability in a fast-paced environment

Motivated to achieve sales targets 

Ability to energetically create a supportive environment and work well with other team members

In return David’s Bridal can offer a friendly, vibrant working environment with opportunities for progression; encouraging all team members to be the best they can be, by creating a culture of inclusivity, authenticity and empowerment for their customers and associates.

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