Customer Service Team Leader

Posted a week ago by Page Personnel

Location:
Manchester, Greater Manchester
Salary/Rate:
£22,000 - £25,000/annum
Posted:
A week ago
Agency:
Page Personnel

An exciting opportunity has arisen for a Customer Service Team Leader to join a leading sports retail business. Due to business growth, they are looking for a Customer Service Team leader to lead the day to day customer service operation.

Client Details

Our client is a leading retail business based in Manchester. If you are passion about customer service and want to work for a brand that has a great presence in their market, then this is the opportunity for you.

Description

Duties of the Customer Service Team Leader are:

  • Managing the day to day running of the customer service team
  • Act as the main point of escalation
  • Support Customer Service Advisors with complex queries
  • Ensure SLAs and KPIs are met
  • Motivate the team to deliver best in class customer service
  • Can-do attitude looking for areas of improvement

Profile

The successful candidate will be/have:

  • Previous experience leading a team or as a senior customer service representative
  • A strong motivational and leadership style to coach and mentor
  • Show enthusiasm by developing others
  • Ability to be flexible and adapt to change in fast paced environment

Job Offer

The salary on offer is £22k - £25k

Opportunities to join an innovative brand

Great progression and reward

Type:
Permanent
Contract Length:
N/A
Job Reference:
JN -022021-2170983_1613731225
Job ID:
213216480

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