We're looking for someone who is passionate about providing outstanding customer service as you will be supporting the team in ensuring that the customer is at the heart of everything you do.
Responsibilities will include but will not be limited to:
*Assisting customers via email and phone
*Investigate and resolve any customer queries their full satisfaction
*Handle refunds including via PayPal
*Handle payment queries
*Handle courier claims
*Other general administrative tasks as required
What we are looking for:
*Excellent communication and people skills
*A good understanding of the needs of customers
*An excellent eye for detail
*Computer literate and quick with picking up systems
*The ability to multi-task and handle sometimes stressful situations
*Effective time management and prioritising skills
Hours of work are 9 - 5pm with occasional Saturday working approx. 1 weekend per month (Max 37.5 hours per week)
Salary payable is £18,000 rising to £19,000 after successful completion of 6 months probation period.
Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on the recruitment of talented Business Support professionals across all levels. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.
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