Customer Experience Manager

Posted by Elevation Recruitment Group 02/02/2021

Location:
Rotherham, South Yorkshire
Salary/Rate:
£30,000 - £40,000/annum
Posted:
02/02/2021
Agency:
Elevation Recruitment Group
Elevation Business Support are currently recruiting for our client based in Rotherham who are looking for a Customer Experience Manager.

The main responsibilities of the role are to look at process improvement across the board and support the business in driving commercial excellence activities through improvement of customer facing activities, systems and processes.

You will be proactive in identifying from experience where improvements can be made whether this be the customer experience, improving structures, pricing or recognising where gaps need to be filled.

Key responsibilities include:-

*Measure existing processes and identify areas for improvement
*Work with the senior managers to develop and implement consistent sales strategies and processes via effective coaching and training
*Drive continuous development of the CRM system in close coordination with the senior management teams.
*Help to ensure process and communication alignment across the business
*Drive continuous improvement of sales and the customer journey, sales capabilities and tools and supporting systems
*Support budget and business strategy

To be considered for this role you will be someone who has identified and improved processes previously and ensured alignment and communications within an organisation across departments. You will naturally strive for continuous improvement and change management whist supporting the business strategy and ensuring the best customer journey.

The ideal candidate must have an in depth understanding of commercial processes with strong analytical skills and high learning agility. A proven ability to communicate and collaborate effectively, across an organisation. You will be naturally pro- active in nature and be able to deliver results to improve the customer journey and the output of your team.

Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on the recruitment of talented Business Support professionals across all levels. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.
Type:
Permanent
Start Date:
ASAP
Contract Length:
N/A
Job Reference:
BSEG -33654_1612290546
Job ID:
213120972

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