To deliver the highest levels of customer service at all times and a culture of excellence with the Branch.
? To identify and pick stock items for customers in a timely manor
? To load and deliver products in a timely and professional way.
? You will maintain and excellent relationship with customers
? Maintain accurate records of sales, deliveries
? Inform manager of stock levels.
? Maintain good condition of the branch vehicle by checking and reporting concerns when required.
? Provide cover in the absence of the Assistant Manager.
? To support the sales and marketing plans of the business
? To support the branch action plan
? Liaise and cooperate with all work colleagues within the company, group and wider Epwin community.
? Adheres to all company policies, procedures and business ethics codes
? Undertake training and performance reviews
? Contributes to the culture where standards are of the highest standards, maintaining good housekeeping within the branch.
? Carries out activities in line with safe systems of work as well as using personal safety device in line with work type
Key Experiences and Skills Required:
? Experience of working in a trade environment
? Experience of customer service
? Demonstrate the highest levels of customer service
? Experience of dealing with cash
? Full driving license
Desirables Skills, Qualifications and Experience Required:
? Good local Knowledge, and knowledge of the local road system.
? PC Literate
? Able to listen and follow instructions
? Ideally some knowledge of the construction industry
? Able to work well within a close team environment
? Action orientated ? Able to deal with problems in appropriate time frames
? Effective communication ? Clear concise written and spoken, ability at all levels, customer, supplier and internal
? High Standards ? demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions
? Integrity and trust ? demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role
? People management ? demonstrating commitment to working and engaging constructively with internal and external stakeholders
? Team Member ? Works part of a team and displays a positive attitude and is a reliable, consistent and engaging team player
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