Customer Service Team Leader

Posted a week ago by Page Personnel

Location:
Manchester, Greater Manchester
Salary/Rate:
£23,000 - £28,000/annum
Posted:
A week ago
Agency:
Page Personnel

An exciting opportunity has arisen for a Customer Service Team Leader to join a nationwide leading business. The successful candidate will support the Customer Service Manager, ensuring day to day activity of the team and providing support to the advisors, upskilling them and being a point of escalation.

Client Details

Our client, based on the outskirts of Manchester City Centre, is a leading retail business. Due to increased demand, they are looking for a Customer Service Team Leader to join their contact centre team.

Description

Duties of the Customer Service Team Leader include:

  • Managing the day to day running of the team
  • Acting as the point of escalation for any query resolution
  • Provide support and training
  • Monitoring day to day activity
  • Responding to customers via phone, email and live chat

Profile

The successful candidate will have experience leading a team within a Customer Service environment. You will have great communication and coaching skills and have a customer centric approach.

Job Offer

Salary on offer £23k - £28k dependant on experience

Type:
Permanent
Contract Length:
N/A
Job Reference:
JN -092020-1228855_1599668649
Job ID:
212420365

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