Branch Assistant

Posted by Graham 29/07/2020

Gloucester, Gloucestershire

We have an exciting opportunity for an enthusiastic and customer focused Branch Assistant to join our Graham Gloucester branch. We're a well-developed and experienced team who work hard to be the best merchant in the area, delivering unbeatable customer service. With expected sales growth over the next 6-12 months, particularly with larger contract customers, now is the perfect time for a motivated and experienced salesperson to join the team.

Here at Graham, we put our people, colleagues and customers at the heart of everything we do. From personable and approachable customer care to only the best commercial offerings, we take pride in maintaining a family feel present since the day the business began. So if you're looking to be part of our family and help maintain Graham's reputation as the Best Local Plumbers' Merchant around, then this is the opportunity for you!

What impact will I have in this role?

As a Branch Assistant with Graham, you will play a crucial role in supporting the branch with all aspects of customer service, from serving customers on our trade counter to supporting the warehouse with stock profiles and organising customer deliveries. In particular, you'll look after the running of larger contracts, such as Housing Associations and commercial works, to ensure our customers receive the high quality of service we're known for.

Your key day-to-day duties as Branch Assistant will include:

  • Oversee the running of our customer contracts, ensuring daily contact and that orders are correctly processed and met.

  • Building successful working relationships with customers, face to face and over the telephone, to help identify opportunities and drive sales growth for your branch.

  • Carrying out all cash transactions, refunds and till processes accurately and in accordance with branch procedures

  • Ensuring every Graham customer receives top quality customer service.

What kind of person and skills are you looking for?

At Graham, we pride ourselves on giving our customers the best possible service, but that can only happen if we have people with the right attitude working for us. We want to recruit talented people that align well with our values and way of working and would welcome you to apply if you can demonstrate the following key skills:

  • Previous experience within Plumbing & Heating or Building Merchants.

  • Demonstrable sales experience - contracts running experience desirable.

  • IT literate, particularly in Microsoft Office (Excel, Word, Outlook etc.).

  • A positive, can-do attitude, with the ability to work as part of a dedicated team.

  • Self-motivated and able to take initiative to manage workload efficiently.

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen

SAINT-GOBAIN ENCOURAGE AND WELCOME DIVERSE APPLICATIONS AND ARE COMMITED TO SUCCESS THROUGH OUR DIVERSE COLLEAGUE COMMUNITY. We're committed to equal employment opportunity regardless of ethnicity, colour, race, religion, national origin, sex, gender identity, sexual orientation, age, citizenship, marital status, disability, neurodiversity, taste in music, fashion sense or any other characteristic that makes you unique. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.

On occasion we need to close advertisements earlier than expected, we therefore strongly encourage you to make your application promptly to avoid disappointment.

AGENCY? Please note that we have our own recruitment marketing and search functions alongside an already agreed set of agency partners and will not accept any third party CV's/Applications from anyone unless invited to do so. Saint-Gobain accepts no responsibility for any fees related to unsolicited resumes.

GDPR - You will find information on our privacy notice here: (url removed)

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