We are currently recruiting for a Branch Manager to work for National Plastics - Specialist Building Distribution, part of the Epwin Group
To deliver the highest levels of customer service at all times and a culture of excellence with the Branch.
You will set the culture of the branch where standards are of the higher.
You will ensure that all branch staff meet or exceed all activity standards required to complete their role.
You will maintain contact with all your customers, and continually prospect for new ones.
You will develop and initiate branch action plans to maintain existing business and new business.
You will develop with the Regional Manager the creation of sales and marketing plans to generate sales and growth and customer loyalty.
You will provide timely feedback to senior managers/directors regarding sales & profit performance, and the results of any KPIs and the subsequent actions required.
You will ensure the branch is staffed at all time.
You will be responsible for maintaining and reporting accurate records of sales, deliveries, vehicle checks reports as required.
You will control branch costs and expenses, stock, and all aspects of your branch.
You will be responsible and adhere to the implementation and compliance of all company policies, procedures and business ethics codes within the Branch.
You will identify and pick stock items for customers in a timely manner and ensure the products are loaded and delivered on time and in a professional way.
You will be responsible for the banking and depositing daily cash and ensure it is secured in accordance with company procedures.
Where appropriate delegate responsibility with accountability and follow-up
Liaise and cooperate with all work colleagues within the company, group and wider Epwin community.
Set examples for trade counter staff in areas of personal character, commitment, organisational and selling skills, and work habits.
Conduct regular coaching and training exercises with trade counter staff to build motivation and selling skills, and build a strong team culture. Where necessary arrange external specialist training as required.
You will carry out activities in line with safe systems of work as well as using personal safety device in line with work type.
Key Experiences and Skills Required:
Experience of working in a trade environment
Experience of customer service
Demonstrate the highest levels of customer service
Experience of dealing with cash, budgets and sales
Full driving license
Desirables Skills, Qualifications and Experience Required:
Knowledge and experience within the cellular and building plastics industry, Fenestration sector, or construction trade counter environment.
Good local Knowledge, and knowledge of the local road system.
PC literate and able to understand and operate the company sales platform, IT systems, and other company systems.
Able to listen and follow instructions
Ideally some knowledge of the construction industry
Able to work well within a close team environment
Experience of managing a team
Action orientated - Able to deal with problems in appropriate time frames
Effective communication - Clear concise written and spoken, ability at all levels, customer, supplier and internal
High Standards - demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions
Integrity and trust - demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role
People management - demonstrating commitment to working and engaging constructively with internal and external stakeholders
Team Member - Works part of a team and displays a positive attitude and is a reliable. consistent and engaging team player
Leadership - strong, consistent, clear, inspire others, integrity, ability to drive through change
Empowering Others - Delegation of trust, correct controls, feedback, communicate accountability and responsibility
Driven by results - Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards.