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Retail Manager

£20000 - £25000/annum 20% Bonus TBC
11/01/2019 (14:50)
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Retail Manager – Theme Park

Location: Blackpool

Job Type: Permanent

Salary: £20k-£25k (dependant on experience) + 20% Bonus (TBC)

We are currently seeking a talented and ambitious retail manager to join one of our businesses Themeparks based in Blackpool.

This ideal candidate will

* Be Hands on and front facing
* Have previous experience of P&L KPI target delivery
* Be Willing to work longer hours when required e.g over summer/school holidays and late nights
* Have previous experience in Retail/Sales/Duty/General Manager type position, or a very strong Deputy/Assistant Manager looking for a new opportunity
* Have background in tourism/leisure although not essential
* Be a strong leader with experience in managing large teams
* Be willing to give limited support other sites outside of Blackpool, during the closedown season Nov-Jan
* Possess good levels of computer literacy, especially the comprehension of figures/tables & report writing (Microsoft packages inc. Excel).
* Preferably available immediately


* To drive the recruitment, training, coaching & development in motivating and leading your team.
* To ensure that the photography operation is appropriately resourced at all times with regard to headcount and relevant skill sets.
* To manage performance in accordance with company guidelines.
* Managing all employee relations in line with company and partner policies and procedures. Liaising regularly with both company and partner regional teams for any support required.
* To continually develop your skill set appropriate to managing and leading an effective team.
* To ensure that employee absence levels on site are monitored and managed in line with company policies.
* To ensure employees are fully trained to meet role expectation.
* Be passionately customer focused through the delivery of excellent customer engagement, measured through mystery shopper criteria.
* To ensure that employees are engaged and have appropriate levels of information in order to maximise their potential and that of the business.
* To act in a professional manner at all times with regards to time management, attendance and personal appearance leading by example whilst maintaining staff and company confidentiality.
* To deliver change management in response to business requirements and circumstances, ensuring that any changes are effectively communicated and implemented positively, with minimum disruption.
* To continually monitor and strive to maintain a high quality product.
* To implement appropriate and relevant company operational policies and procedures, ensuring these are effectively communicated and embedded.
* Act as an ambassador, build, develop and maintain a professional working relationship with partners in order to maintain a positive working environment.
* To attend and actively participate in regular management meetings providing all required information and documentation on time in line with management requests.
* To always demonstrate a high degree of flexibility to meet business demands.
* To ensure that operations fulfil H&S legislation requirements.
* To identify and deliver new revenue, product and commercial opportunities.
* To work with your line manager to set budgets and targets.
* To have overall profit and loss responsibility for your site including stock management, labour costs and loss prevention. Submitting the relevant financial reports.
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