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Assistant Store Manager (Charity Shop)

11/01/2019 (09:34)
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Assistant Store Manager (Charity Shop) 

Children’s Hospice South West (CHSW) is a registered charity dedicated to the provision of hospice care for life-limited children and their families in the South West. 

Position: Shop Managers Assistant 
Location: Thornbury (Commutable from Bristol, Bath, Berkeley and Kingswood) 
Job type: Part Time, Permanent 
Hours: 16 hours per week - Rotational weekend working to include Sundays and Bank Holidays. 
Salary: £7.84 per hour 

Closing date: Thursday 24 January 2019 
Telephone interviews: Tuesday 29 January 2019 
Face to Face interviews: Tuesday 5 February 2019 

About the role: 

Assisting the Shop Manager in the day to day operation and performance of the shop, while supporting the Shop Manager in meeting targets through excellent customer service, effective planning, good merchandising and stock control, housekeeping, furniture operation and volunteer cover. 


- To provide effective cover for the Shop Manager on the two days a week they are not on duty and in times of annual leave and absence. 
- To assist the Shop Manager in the efficient running of the shop. 
- To assist the Shop Manager in ensuring that all volunteers are properly inducted and are aware of the shop fire risk and Health and Safety procedures. 
- To assist the Shop Manager in achieving and exceeding agreed targets by delivering effective pricing, stock rotation, weekly promotions and sales initiatives. 
- To work with the Shop Manager and volunteers to achieve high standards of housekeeping, cleanliness and presentation. 
- To ensure correct procedures are adhered to for banking, cash handling and administration within Children’s Hospice South West guidelines. 
- To report to the Shop Manager any financial irregularities immediately they come to light ensuring sales are recorded properly and cash is kept secure at all times. 
- To comply with CHSW’s Equal Opportunities and Diversity Statement as set out in the CHSW Employee Handbook. 
- To maintain confidentiality of information about clients, children, families, staff, and other CHSW business and at all times, meet the requirements of the Data Protection Act (1998), as well as comply with all CHSW Information Governance and Data Protection policies. 
- To work within infection control guidelines to ensure that work methods do not constitute a risk of infection to other work colleagues, children, families, or to any persons working / visiting in CHSW premises. 

About you: 

- Educated to GCSE level in Maths and English. 
- Good verbal and written communication skills. 
- Good organisational and time management skills. 
- Experience of working within the retail or customer service industry and dealing with the general public. 
- Knowledge and experience of cash handling. 
- Experience of working within a team. 
- Experience of working towards and meeting targets and objectives. 
- Experience of maintaining standards. 
- Flexible approach to working hours and days including working Saturdays, Sundays and Bank Holidays as appropriate and when required. Also assisting in area team, including cover at other Stores where appropriate. 


- Customer Care / Retail qualification. 
- Working within a charity retail environment. 
- Knowledge and experience of banking procedures. 
- Experience of working towards and meeting targets and objectives. 
- Knowledge and understanding of visual merchandising. 
- Experience of working with a diverse group of people. 
- Full current driving licence. 

You may have experience of the following: Shop Managers Assistant, Charity Shop, Assistant Manager, Assistant Retail Manager, Assistant Store Manager, Assistant Shop Manager, Team Leader, Supervisor, Retail, Shop Assistant, Charity, Charities, Third Sector, NFP, Not for Profit etc.
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