We are seeking a dedicated and passionate Customer Service Team Member to provide exceptional service and support in our retail sector. This exciting opportunity involves handling customer queries, resolving issues, and ensuring a smooth customer journey in our St. Albans location.

Client Details

Our client is a major player in the retail industry, boasting hundreds of stores across the globe. They pride themselves on offering high-quality products and are committed to delivering excellent customer service at their St. Albans location.

Description

• Providing high-quality customer service in a retail environment
• Handling and resolving customer queries and complaints
• Processing customer returns and exchanges
• Processing orders via a system
• Ensuring orders are delivered on time and in full, liaising with logistics suppliers where necessary
• Managing customer accounts and personal details
• Keeping up-to-date with product knowledge and industry trends

Profile

A successful Customer Service Assistant should have:

• A passion for customer service
• Excellent communication and interpersonal skills
• The ability to handle customer complaints and queries
• Knowledge of sales processes and retail operations
• Strong problem-solving skills
• A team-oriented mindset
• Good organisation and multitasking abilities
• Live locally to St. Albans

Job Offer

• A competitive salary negotiable depending on experience
• Excellent benefits and career progression opportunities