My client is a leading shopping destination for quintessentially contemporary ready-to-wear collections, bespoke tailoring, formalwear hire and luxury accessories.
They specialise in designing collections of the highest quality, using cloths sourced from some of the oldest mills in the North of England and Scotland, manufactured in England.
The company is actively looking to recruit an experienced Operations Manager based in their Head Office in South London. Reporting to the CEO and General Manager, the Operations Manager will have overall responsibility for delivering excellent operations across the business, supporting commercial projects, and improving processes and systems, ensuring the company has a strong platform to grow.

Areas of responsibility covers retail, Digital, Distribution and Logistics, Customer Service, IT & Systems, and Customer Service. You also be responsible for managing the teams within logistics and customer service

Key Responsibilities

• Provide retail operations to the Retail stores.
• Review and support the EPOS systems and ensure that they are correctly utilised, and staff are fully trained to use across the retail network, implementing integration between different applications
• Supporting the Ecommerce Manager and team to deliver a successful online business.
• Manage the warehousing for the online business.
• Manage the shipping / courier.
• Responsible for shipping across the business, managing the carrier accounts, improving deliveries and managing the logistics team.
• Oversee warehousing, both in-house and with 3PLS, managing the accounts, improving processes, implementing KPIs and analysis
• Manage the wholesale distribution
• Manage the Customer services team
• Review and improve customer services processes and systems
• Nurture a proactive approach to ensuring customer satisfaction
• Utilize the Customer service team to make additional sales and develop clients
• Introduce good stock management practise across the business, to increase visibility, security, identification and analysis
• Review and improve databases for product data, pricing, and stock analysis and reporting
• Support the various computer application across the business
• Person Requirements:
• At least 5 years' operations & logistics experience with a luxury clothing and accessories brands.
• Experience with multi-channel businesses (Retail, Wholesale and Ecommerce)
• Independent, motivated, self-starting, solutions provider
• Strong organisational and analytical skills
• Excellent communication skills
• People management
• Comfortable working in an international environment
• The right to work in the UK
• Please note ONLY SUITABLE candidates will be contacted